We will be happy to take care of your request. Please contact our customer service at support@woodberg.de.

We will be happy to take care of your request. Please contact our customer service at support@woodberg.de.

You are welcome to contact our customer service at support@woodberg.de.

This article will help you with orders in our online shop. Select the products you want to order by choosing your desired size and clicking the "Add to cart" button. You can change this selection at any time up until you submit your order by changing the number of products in the shopping cart, deleting the selection by clicking the "Remove" box or canceling the order process. Clicking the "Proceed to checkout" button takes you to the next order step.

Please log in with your email address and password if you already have a customer account. If not, you can create a customer account later ("Create account") or order as a guest. Your data will be collected, processed and used in compliance with data protection regulations. It will not be used for any other purpose or passed on to third parties. If you are already registered, you can enter your billing and shipping address.

Please enter your voucher or discount code in the corresponding field and confirm with "Add voucher". The discount amount will then be deducted from your total. You can then also enter and add a second voucher.

Discount codes cannot be combined with one another and there may be items that are excluded from them. Discount codes can only be used once and cannot be reissued. Cash payments are not possible. Vouchers will be reissued after returns and sent to you by email.

Select your preferred payment method.

Finally, please click on "Buy now". You will receive an overview of your order and the associated costs. Check that all information is correct and please read the general terms and conditions and the cancellation policy carefully. You can complete the order if you agree to the general terms and conditions and the privacy policy (check the box). By clicking the "Buy now" button you send your order to us. You are hereby making a legally binding offer. If your order was successful, your order number will be displayed and an order confirmation will be sent to the email address you provided. Please also check your spam folder, as automated emails can unfortunately end up there from time to time. If you don't find anything there either, please just contact us at support@woodberg.de .

As long as the order is not yet being processed, we have the option to make changes or cancel the order.

For changes and cancellations, please contact our customer service at support@woodberg.de . If the order is already being processed, we are unfortunately unable to make any changes or cancellations.

As long as the order is not yet being processed, we have the opportunity to make changes.
If you would like to make any changes, please contact our customer service at support@woodberg.de. If the order is already being processed, we are unfortunately unable to make any changes.

Please enter your voucher or discount code in the corresponding field and confirm with "Add voucher". The discount amount will then be deducted from your total. You can then also enter and add a second voucher.
Discount codes cannot be combined with one another and there may be items that are excluded. Discount codes can only be used once and cannot be reissued. Cash payments are not possible.

We offer gift vouchers with different amounts. The voucher will be sent to you digitally as a PDF to print out. Gift vouchers can be redeemed both in our online shop and in our store in Darmstadt.
The gift voucher is valid for 3 years and can be redeemed in the online shop and in our store in Darmstadt. It cannot be used to purchase additional gift vouchers.

More information: Our terms and conditions

There are no customs or import fees for shipping within the EU. For deliveries to non-EU countries, additional customs costs, taxes and fees may apply. Please inform yourself about the individual regulations of your shipping country before placing your order. You are responsible for all additional costs.

All orders to the UK are subject to customs duties.

During checkout in our online shop, you have the option of selecting “Click & Collect” and pay no shipping costs. Once we have received your order, it will be ready for you to collect within one working day.
Orders placed after 4pm on Friday will not be available for collection until Tuesday.

To confirm that your order will be ready soon, we will send you an order confirmation by email immediately after you place your order. This means you don't have to wait for another email the next day as confirmation, you can just come by and pick it up.

You can pick up your order from our store during opening hours:

Woodberg
Schulstrasse 11
64283 Darmstadt
Germany

Opening hours:
Tuesday – Friday: 11:00 a.m. – 02:00 p.m. & 02:30 p.m. – 06:00 p.m.
Saturday: 11:00 a.m. – 5:00 p.m.

You can find all information about the right of withdrawal here.

Please send us an email to: support@woodberg.de and we will delete your account for you.

Paypal
PayPal is an online payment service that allows you to pay online securely, easily and quickly. To do this, you enter your details once in a PayPal account. After submitting your order to Woodberg, you will automatically be redirected to PayPal. There you enter your registered email address and your personal password and confirm the payment. In the event of a return, the amount will be credited back to your PayPal account.

Credit card (Visa, Mastercard and Amex)
At Woodberg you can pay conveniently and securely with your credit card. As soon as your credit card is authorized, it will be charged immediately. You will then receive a confirmation email from us informing you that your order has been successfully completed. Please note that in the event of a return, the refund may not be visible until the next invoice.

KLARNA invoice
With Klarna you can pay by invoice at Woodberg. Please note that the billing and shipping addresses must be the same. If you are not able to pay by invoice with Klarna, there may be several reasons for this that we cannot influence. In such cases, we ask you to select a different payment method. After successfully placing your order, you will receive the invoice from Klarna by email and have up to 30 days to pay it. In the event of a return, the invoice will be canceled.

KLARNA Pay immediately (instant transfer, direct debit, credit card)
With Klarna you can pay immediately at Woodberg. You have the option of paying by direct bank transfer (via your online banking), direct debit or credit card. In the event of a return, Klarna will transfer the amount back to your bank account.

KLARNA Installment Purchase
With Klarna you can pay for your order at Woodberg in installments. You have the option of paying in three interest-free installments. The costs are split into three payments (today, in 30 and 60 days) and debited by Klarna. If you need more time to pay, you can use the classic installment payment (interest may apply) with Klarna to pay in flexible installments over a period of between 6 and 36 months (interest may apply). In the event of a return, Klarna will credit the amount back to your bank account.

Apple Pay
Apple Pay is a payment method from Apple. It works on Mac, iPhone and iPad. You can pay securely and quickly at Woodberg using the cards stored in your Apple Pay Wallet, both on mobile and on your desktop. The transaction data is encrypted and not saved.

Google Pay
Google Pay is available on Android and in the Chrome browser. This allows you to pay at Woodberg quickly and securely using the payment methods stored on Google.

EPS
EPS stands for "Electronic Payment Standard" and is a widely used payment method for online transactions in Austria. It is an electronic payment system that allows Austrian bank customers to carry out transactions securely and directly from their bank account.

ideal
iDEAL is a widely used online payment method in the Netherlands. Developed in collaboration with Dutch banks, it allows consumers to make online payments directly and securely from their bank account.

Bancontact
Bancontact is a widely used online payment method in Belgium. Orders can be paid for using your bank card or using the Bancontact app. It is the most commonly used payment method for online services in Belgium.

Please enter your voucher in the corresponding field and confirm with "Add voucher". The discount amount will then be deducted from your total. If you return the item, the voucher will be recreated and sent to you by email. If the voucher has not been fully redeemed, the remaining balance will remain and can be used for a future order. If you have made an additional payment, this will be refunded in the same way it reached us.

Please enter your discount code in the corresponding field and confirm with "Add voucher". The discount amount will then be deducted from your total. You cannot combine discount codes and there may be items that are excluded from this. Discount codes can only be used once and cannot be reissued. Cash payments are not possible.

There are no customs or import fees for shipping within the EU. For deliveries to non-EU countries, additional customs costs, taxes and fees may apply. Please inform yourself about the individual regulations of your shipping country before placing your order. You are responsible for all additional costs.

Please note: All orders to the UK are subject to customs duties.

In our store in Darmstadt you can pay with cash or simply by debit or credit card.

We try to process all returns as quickly as possible.
You will receive a confirmation email as soon as our customer service has checked and processed the returned goods. Depending on the volume, this can take 2 - 5 working days after your return has arrived. Your money will then be refunded in the same way it reached us - depending on the payment method, it can therefore take an additional 2-3 working days for the refund to reach you. If you paid with Klarna, your invoice will be canceled or adjusted.

The shipping costs to the selected country will be shown during checkout.
Here is an overview of some countries:

Germany
Shipping with DHL
Order value up to 50 €: 4.90 €
Order value from 50 €: free of charge
Shipping with DHL Express: 16,90 €

Austria
Shipping with DHL
Order value up to 120 €: 8.90 €
Order value from 120 €: free of charge
Shipping with DHL Express: 28,90 €

Switzerland
Shipping with DHL
Order value up to 200 €: 15,00 €
Order value from 200 €: free of charge
Shipping with DHL Express: 34,90 €

Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Romania, Sweden, Spain
Shipping with DHL
Order value up to 75 €: 15,00 €
Order value up to 120 €: 8.90 €
Order value from 120 €: free of charge
Shipping with DHL Express: 28,90 €

United Kingdom (Great Britain)*
Shipping with DHL
Order value up to 200 €: 15,00 €
Order value from 200 €: free of charge
Shipping with DHL Express: 28,90 €

Iceland*, Norway*
Shipping with DHL: 22,00 €
Shipping with DHL Express: 28,90 €

*Please note that all orders to the UK, Iceland and Norway are subject to customs duties.

There are no customs or import fees for shipping within the EU. For deliveries to non-EU countries, additional customs costs, taxes and fees may apply. Please inform yourself about the individual regulations of your shipping country before placing your order. You are responsible for all additional costs.

Within Germany and Europe we ship with our shipping partner DHL.
DHL provides a cost-effective and secure shipping solution. When ordering from abroad, DHL hands over your package to a national delivery organization - such as PostNL in the Netherlands, etc. Delivery therefore also depends on the circumstances and logistics of the respective foreign shipping service provider.
Pure perfume sample or razor blade orders to Germany are sent via DHL Warenpost.

Optionally, we also offer shipping with DHL Express.
Compared to DHL, DHL Express includes a service surcharge. Orders with DHL Express as the shipping method are always given priority. As a rule, orders placed before 2 p.m. are shipped the same day. However, DHL Express does not hand over your order to the respective national delivery organization, but delivers it from our door to yours - all from a single source. The advantage here: the safest delivery abroad, very short delivery times and reliable, consistent delivery times (including domestically) during the known delivery delay times, such as Christmas.

Immediately after your order has been dispatched, you will receive a shipping confirmation email with your DHL tracking number. DHL will make up to two delivery attempts. If you are not at home during both attempts, the package will be available for collection at the nearest post office for 7 working days. The package will then be sent back to us.
We ship international orders outside Europe with DHL Express.
Immediately after your order has been dispatched, you will receive a shipping confirmation email with your DHL Express tracking number.
One point further down you will find all information about shipping costs outside the EU.

For deliveries to non-EU countries, additional customs costs, taxes and fees may apply. Please inform yourself about the individual regulations of your shipping country before ordering. You are responsible for all additional costs.

We ship international orders outside Europe with DHL Express.
Immediately after your order has been dispatched, you will receive a shipping confirmation email with your DHL Express tracking number.

Here is an overview of some countries:

United States 39,90 €
China 44.90 €
Hong Kong 44.90 €
United Arab Emirates 46.90 €
Saudi Arabia 46.90 €
Australia 46.90 €
New Zealand 46.90 €
Canada 39,90 €
India 44.90 €
Japan 44.90 €
Singapore 44.90 €
South Africa 46.90 €
South Korea 46.90 €

There are no customs or import fees for shipping within the EU. For deliveries to non-EU countries, additional customs costs, taxes and fees may apply. Please inform yourself about the individual regulations of your shipping country before placing your order. You are responsible for all additional costs.

Please note: All orders to the UK are subject to customs duties

Germany (DHL): approx. 1 - 3 working days
EU, Switzerland and UK (DHL): approx. 3 - 7 working days
International (DHL Express): 3 - 7 working days

The delivery time may vary due to customs clearance in the destination country. For more detailed information for specific countries, please contact our customer service at support@woodberg.de

As soon as we have handed over your shipment to the shipping service provider, you will receive a shipping confirmation including a tracking number. Please note that it may take a few hours for the tracking to update.

After your order has been shipped, you will find your tracking number in your shipping confirmation email. You can use this to track the current delivery status of your order online. Please note that it may take a few hours for the tracking to update.
In individual cases, due to increased volumes at our shipping partners, shipments may be processed with a delay. If there is no movement of your package after a few days, please feel free to contact us at support@woodberg.de. However, an investigation into the whereabouts of the shipment is only possible after 14 days.

During checkout in our online shop, you have the option of selecting “Click & Collect” and pay no shipping costs. Once we have received your order, it will be ready for you to pick up within one working day.
Orders placed after 4pm on Friday will not be available for pickup until Tuesday.

To confirm that your order will be ready soon, we will send you an order confirmation by email immediately after you place your order. This means you don't have to wait for another email the next day as confirmation, you can just come by and pick it up.

You can pick up your order from our store during opening hours:

Woodberg
Schulstrasse 11
64283 Darmstadt
Germany

Opening hours:
Tuesday – Friday: 11:00 a.m. – 02:00 p.m. & 02:30 p.m. – 06:00 p.m.
Saturday: 11:00 a.m. – 5:00 p.m.

Orders for which a different shipping method was selected cannot be picked up in the store and will be shipped automatically.

If your package cannot be delivered, it will be returned to us. Our customer service will contact you as soon as the package has arrived back with us.

If there is something wrong with your order, please contact support@woodberg.de with your order number. In order to process your request, we need pictures of the order in question, any damage and the shipping box. Please keep this until we have informed you of the next steps. Unfortunately, a complaint is not possible without the outer packaging.

You can return products that are unused and in their original packaging. For sealed items, the seal must also be intact.

The return period is 14 days and begins as soon as you have received your order. You can find more information in our terms and conditions .

We do not offer free returns. Therefore, you must cover the shipping costs yourself and can choose a shipping company of your choice - but we recommend insured shipping. The package is your responsibility until it has been delivered to us. Please postage and send us your unused, original packaged goods in the package to the following address:

Woodberg GmbH
Schleiermacherstrasse 12
64283 Darmstadt
Germany

After receiving the returned goods and inspecting them by our customer service, we will refund your money (excluding return shipping costs) within 2-10 days using the same method that it was sent to us. If the goods are used and/or not in their original packaging and sealed, we are unfortunately unable to issue a refund.

We do not offer free returns. Therefore, you must cover the shipping costs yourself and can choose a shipping company of your choice - but we recommend insured shipping.
Important: International returns require a completed customs declaration stating that it is a return. This must be attached to the outside of the package together with the invoice. The package is your responsibility until it has been delivered to us. Woodberg does not cover any customs fees or additional costs that arise from insufficient declaration.

Please post and send us your unused, originally packaged goods in a parcel to the following address:

Woodberg GmbH
Schleiermacherstrasse 12
64283 Darmstadt
Germany

After receiving the returned goods and inspecting them by our customer service, we will refund your money (excluding return shipping costs) using the same method that it was sent to us. If the goods are used and/or not in their original packaging and sealed, we are unfortunately unable to issue a refund.

If you wish to return some or all of the items in your order to us, please allow up to several business days (excluding weekends and holidays) for your return to be received and processed at our warehouse. We will send you a confirmation email once we have received your return.
Klarna will send you your invoice by email as soon as your order has been shipped. Please be sure to note the invoice deadline stated on your invoice. Klarna invoices are due 30 days after you receive your invoice. Your statutory right of cancellation and the Woodberg return policy remain unaffected by this deadline. You only pay for the items you actually keep.
If you have just returned one or more items and the end of the invoice period is approaching, we recommend that you register the return in the Klarna portal. If you have any questions, Klarna customer service will be happy to help you.
If you have received a reminder even though you have sent your items or

You have already returned your order:
If the payment deadline on the invoice has passed, Klarna will automatically send you a reminder. In this case, please contact Klarna customer service directly.

If you are waiting for a refund:
Klarna will automatically refund the amount for items that you have returned but have already paid for. Please wait for the updated invoice that confirms that the return has been received. After that, you can expect it to take around 2-5 additional banking days for the amount to be returned to your account.

If you have any further questions about your Klarna invoice, please contact Klarna customer service directly.

Please make sure you get a shipping receipt when you send in the return. You can use the return number on your receipt to keep track of the current status of your return.
We will send you a confirmation email as soon as our customer service has checked and processed the returned goods. Depending on the volume, this can take 2 - 5 working days after your return arrives. Your money will then be refunded in the same way it reached us - depending on the payment method, it can therefore take an additional 2-3 working days for the refund to reach you. If you paid with Klarna, your invoice will be canceled or adjusted.
If you have not received confirmation of your return from us after the respective return and processing period, please contact our customer service at support@woodberg.de . So that we can process your request immediately, please let us know the order number.

You are welcome to contact our customer service at support@woodberg.de . We will check for you whether an exchange is possible and how you need to proceed.

You are also welcome to return your order in our store. This saves transport costs and protects the environment. Your order will then be passed on to our customer service, who will take care of the refund. The refund will be made using the same payment method that was used for the order.

You can find us at the following address:
Woodberg
Schulstrasse 11
64283 Darmstadt
Germany

Opening hours:
Tuesday – Friday: 11:00 a.m. – 02:00 p.m. & 02:30 p.m. – 06:00 p.m.
Saturday: 11:00 a.m. – 5:00 p.m.